Enhancing the Team Member Experience at Bluegrass Supply Chain

Watch our Team Member Experience Video HERE!

At Bluegrass Supply Chain, we understand that our people are the driving force behind our success. That's why we've strategically focused on optimizing the Team Member Experience throughout the team member lifecycle. Our commitment is reflected in various initiatives that prioritize well-being, merit-based compensation, benefit enhancements, leadership development, and personalized performance feedback.

Holistic Team Member Lifecycle Optimization:

We believe in nurturing our team members from day one. Our standardized onboarding and orientation processes prioritize cultural integration, ensuring every team member feels connected to our values. Periodic check-ins and reviews further reinforce our commitment to their growth and development.

Fostering Meaningful Relationships:

Meaningful relationships are a cornerstone of our philosophy. After all, we often spend more time with people at work than we do with our families! We also recognize the importance of building relationships and having one-on-one conversations in driving engagement and performance management. These interactions, led by our managers and supervisors, aim to foster meaningful relationships, and ensure that our team members feel heard and supported throughout their journey with us.

Our commitment to maintaining meaningful relationships extends even to departing team members. We want to foster growth and improvement in each team member, even if that means life presents them with an opportunity outside Bluegrass. We’ve actually found that this approach has led to new customer opportunities. We’ve also welcomed back team members who appreciate the supportive culture they experienced at Bluegrass and want to rejoin our team.

Bluegrass Leadership Academy:

Our interactive classroom learning, the Bluegrass Leadership Academy, is designed to instill habits, skills, and strategies essential for effective leadership. Open to those aspiring for promotions or looking to enhance their leadership abilities, this program exemplifies our dedication to developing leaders from within. This initiative works in conjunction with the Frontline Leadership Academy, a program targeted to build soft skills like communication, customer service, conflict resolution, and accountability in our leaders.

Recognition and Appreciation:

At Bluegrass, we celebrate our team members' contributions through initiatives like the Spot On! Awards and the Service Award Program. These recognize excellence and highlight our appreciation for their dedication to our core values and years of service.

Chaplain Program:

Our Chaplain Program is a unique offering to build a harmonious work environment, increase retention, and boost productivity. We know life can be challenging, and our chaplains are a resource for our team members to work through those challenges. Our chaplains provide advice, directions, and even resources to overcome whatever team members may face. By providing a space for team members to discuss personal or professional challenges, this program fosters meaningful relationships and supports the well-being of our workforce.

Community Impact Programs:

Bluegrass values giving back to the community. Our team members actively participate in volunteer programs with organizations such as Habitat for Humanity, Curbside Ministries, Hope House, the Foundry, and the Center for Courageous Kids, reinforcing our commitment to social responsibility.

Responsive Benefit Enhancements:

Listening to our team members' feedback is crucial. Following our annual team member survey, we implemented numerous benefit enhancements, including partnering with a nationally recognized 401K provider, reducing insurance costs, and introducing on-demand pay. These enhancements have made our benefits package better than our industry and company-size peers’. This responsiveness demonstrates our leadership's commitment to our team members' well-being and financial flexibility.

TAKEAWAY

In the words of Camron Gregory, Safety Director at Bluegrass Supply Chain, "Bluegrass truly believes in promoting from within. If you show that you want to move up and you do the work, they're always willing to teach you more." This encapsulates our culture of continuous learning and growth.

At Bluegrass, our Team Member Experience initiatives are not just policies; they reflect our commitment to creating a workplace where every team member can thrive. By investing in our people, we are investing in our customers' success and our company's sustainability.