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Returns management is an essential part of any e-commerce business. $428 billion of merchandise was returned to eCommerce retailers in 2020. This represents 30% of all products sold through eCommerce sites. Product returns are typically seen as a necessary headache and a cost drain. However, companies can use their return policies to enhance customer loyalty and increase profits. By using an RMS solution, customers can return products they are unsatisfied with and provide feedback to businesses, which helps each company improve its products and services.
Returns management or reverse logistics can be complex and challenging. A disjointed or ill-planned returns process can hurt a customer’s opinion of a business. Unfortunately, this can lead to lost revenue and negative environmental impact. Research has shown 92% of consumers will buy again if the returns process is easy and 67% of consumers check the returns page and policy before purchasing a product online.
Bluegrass Supply Chain understands the challenges of reverse logistics. We utilize ReverseLogix software as part of our RMS Solution to help our customers overcome these challenges and improve their returns management experience for consumers. This allows our customers to provide a great customer experience and increase the recovery of returned items.
The Bluegrass RMS solution takes streamlining returns to a new level, providing a world-class return experience. Our customers have access to a fully-branded returns portal through our RMS solution, making returns seamless and hassle-free. Consumers can immediately repurchase, exchange an item, or even receive an instant merchandise credit within the portal. These self-service returns provide ease and visibility to consumers, creating brand loyalty for your business.
For many products-based companies, returned goods are an afterthought. Too often, recovering as much money as possible from these orders is not the priority; speed and convenience are. Our RMS Solution reduces the costs associated with returns management, such as processing costs, shipping costs, and disposal costs associated with returns management.
Our customized, rules-based solution identifies returned items that are eligible for resale and refurbishment and classifies them according to their condition, quality, and potential value. This determines the best disposition strategy for each product and increases the dollar value of returned products, which reduces the need for recycling and disposal. We have helped our customers 10 to 15 times more for our customers than they were able to alone!
Our RMS solution helps customers reduce waste and environmental impact by providing solutions for recycling, refurbishing, and reselling returned products. By working with a provider that prioritizes sustainable practices, like Bluegrass Supply Chain, businesses can reduce waste, conserve resources, and minimize the environmental impact of their returns operations.
By streamlining the way products move back through your supply chain, you will see benefits such as cost savings, happier customers, and enhanced sustainability.
By partnering with Bluegrass Supply Chain on your reverse logistics process, you not only have our support, expertise, and experience, but you are also given access to state-of-the-art technology that enables better decisions, cost savings, and enhanced customer satisfaction. Contact us today by email at info@bsc3pl.com, by phone at 270-282-0011, or by visiting our website at www.bsc3pl.com to see how we can help!
Read our recent Press Release about Bluegrass’ partnership with ReverseLogix HERE.
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